Privacy Policy

01 Introduction

Ocean Paradise Logistics Pvt. Ltd. ("we", "us", "our") respects your privacy and is committed to protecting the personal and business information you share with us. This policy explains what information we collect, how we use it, and the choices you have, whether you visit our website, request a quote, or use our freight forwarding and customs brokerage services.

02 Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, company name, email address, phone number, and business address
• Shipment and cargo details — origin, destination, cargo description, weight, and volume, shared for quotes and bookings
• Trade and customs documents — invoices, packing lists, HS codes, and other paperwork required for clearance
• Website usage data — pages visited, browser type, and general device information collected automatically
• Communications — records of enquiries, emails, and calls made through our contact channels

03 How We Use Information

We use the information collected to:

• Prepare quotes and process freight forwarding, customs clearance, transportation, and warehousing requests
• Communicate with you about bookings, shipment status, and customs formalities
• Meet regulatory and compliance obligations under DGFT, customs, and other applicable trade laws
• Improve our website and services based on usage patterns
• Respond to enquiries submitted through our contact forms or email

04 Sharing of Information

As a freight forwarder and licensed customs broker, we may need to share relevant shipment information with:

• Customs authorities and port operators, as required for clearance of goods
• Shipping lines, airlines, and transport partners involved in moving your cargo
• Associate offices and agents within our network, for coordinating multi-city or international shipments
• Government bodies, where disclosure is required by law

We do not sell your personal information to third parties for marketing purposes.

05 Data Security

We take reasonable technical and organisational measures to protect the information we hold from unauthorised access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

06 Data Retention

We retain shipment records, customs documentation, and related business information for as long as required to fulfil the purposes described in this policy, and to meet legal, accounting, and regulatory retention requirements applicable to customs brokerage and freight forwarding.

07 Cookies

Our website may use basic cookies or similar technologies to support core functionality and understand general usage patterns. You can control cookie preferences through your browser settings.

08 Your Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us using the details below.

09 Third-Party Links

Our website may contain links to third-party sites, including partner or carrier websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date above indicates when it was last revised.

11 Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out: